Refund policy

EXCHANGES & REFUND POLICY

We want you to be over the moon with your JSP Wood product! If you're not, we'll do all we can to make it right. We're a small, family company and having customers pleases with our work is what makes us work, which is why we make it our goal to give the best possible customer service. If you have questions or concerns, you can reach out to us and staff will be glad to help.

  • Contact us within 14 days of delivery if you have an issue with your order. We will gladly address any problems relating to breakages in transit, providing you are able to provide photographic evidence of shipping damages within 7 days of delivery. Please document the condition of the shipping packaging.
  • If the decided upon isn't what you were hoping for, that's okay- we'll be happy to switch it out for you if you let us know within 14 days of delivery. Please contact us prior to returning items. Unauthorized returns may not be refunded or exchanged.
 
- THE FOLLOWING ITEMS CAN'T BE RETURNED

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

- Custom or personalized orders

CONDITIONS OF RETURN

In the event you changed your mind, or don't like the product you chose, or if we made a mistake, or there's a manufacturing defect - we'll be happy to cover the cost. As 

SHIPPING

JSP Wood Products uses both USPS and FedEx for order fulfillment. For our Free Economy Shipping, we may use either USPS First Class, FedEx Smart Post, or USPS Priority Mail to ship your order, whichever balances price & fulfillment speed best depending on your order and shipping destination.